What is the process to order?
After you have chosen the piece that stands out the most to you and you are prepared to purchase, please contact us for payment information. We can be reached on multiple platforms including Instagram, Facebook or email at mxdcustoms@gmail.com so we can help you create! Once your piece is designed we will send a detailed invoice for you, this will also include all shipping instructions attached for safekeeping of your milk. Please make sure to follow all directions, including placing your invoice number out the outside of your package. Failure to do so may result in a delay of processing of your inclusions.
What is your turnaround time?
Turn around times will vary once your milk and settings are received unless custom findings are needed for your piece. There are some occasions where weather, humidity and chemistry do not allow for some pieces to set properly and may need to be made more than once, we appreciate your patience and grace in these instances to allow us the time to hand create each piece and get them sent out to you to meet our high standards. Please contact us to determine current lead times when you are ready to proceed with your order, we do offer rush options for an additional fee when needed.
Are your pieces customized with each mama's personal milk?
Absolutely! You will ship your own milk to us for preservation and to be set in the setting of your choosing.
How much milk is needed for a Breastmilk piece?
Around 1.5-2 ounces is sufficient for any one to four Breastmilk pieces.
How much placenta powder is needed for a placenta piece?
2 capsules is sufficient for any one placenta heirloom.
How much ash is needed for a cremains piece?
Two teaspoons is all that is needed for a cremains heirloom and the remainder is always returned when possible.
Fresh or frozen?
Either one is perfectly acceptable. It can have been stored for years even and will still be just fine for your piece!
Can you do anything other than Breastmilk?
For sure! We can make pieces with your loved ones cremains, hair, teeth, placenta, umbilical stump, flowers, sand, material from something special and pretty much anything you have that is precious to you we can make a keepsake for you with it.
What are your current inclusions choices?
Glitter, shimmer, colored flakes or metallic flake such as gold, silver or copper. We can predominately create any birthstone color or color swatch you would like within reason. We include up to two colors in any one piece at no charge, additional colors would depend on the piece and can be added for an additional fee.
*All pieces are covered for 6 months for any color change due to milk preservation error. Unfortunately due to the nature of custom pieces, all sales are final and we aren’t able to repair due to mistreatment or improper care at this time. All pieces are handmade on demand; as such all items will be similar, but will not be the same, as images on the website or video. Exact sizing, color distribution, bubbles (presence, location, size or lack of) and ash placement are all variable piece to piece. Any such variations in color and characteristics occurring in these products do not, and shall not, constitute a defect in the quality or appearance of the product, and customers purchasing such items agree and accept such naturally occurring variations. Returns and refunds will not be considered for aesthetic issues.
*Please remember to treat your pendant with care as you would any fine jewelry, applying pressure, submersion, dropping, pulling or knocking it can cause damage to the resin or cause the jewel to come away from the its fittings.
**Resin naturally yellows over time, it is the nature of the substance and the chance of this happening increases with UV exposure, or exposure to water or chemicals. As well as minimizing contact with perfumes or lotions.
***All pieces are handmade, thus may have small inclusions, this is normal and adds to the charm of custom made. The sterling silver fittings on your jewelry can be cleaned using a silver cleaning cloth, cleaners may damage your jewel.
***Breastmilk Jewelry: Each woman's milk is different and the color of your piece depends on each mama, also each sample reacts differently to the chemical process and can even change from sample color.
*****Keepsake Jewelry: Your own inclusions are used in your jewelry, it is normal to change tints and even subtle color differences during the process.